To which countries do you ship?
We ship Worldwide !
What if my country is not listed?
If you are not sure and you have a verified PayPal account, we can ship your order to your PayPal shipping address. Please email the following information to firstname.lastname@example.org:
Your complete and accurate shipping address
Your phone number
Your PayPal email address
The names and sizes of the products you would like to order
What do you charge for shipping an order?
International Standard Shipping: FREE (estimated arrival in 14-29 business days)
Express Shipping $39 (estimated arrival in 3-7 business days)
Please consult with us before if you're not sure.
Can I expedite my international order?
We now offer International Express Shipping at checkout! Express orders placed before 11:00 a.m. Pacific Standard Time will be shipped the same day. Please note the day your order is packed and shipped is not counted as a day in transit. Processing time may be delayed due to payment verification. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. These time estimates do not include any time packages may be held in customs. Customs hold times are at the discretion of a country's government and speeds cannot be guaranteed. You will receive an email with tracking information when your order has been shipped.
How do I track my package?
International orders are shipped via Singapore Post, HongKong Post, Netherland Post and will be delivered into the responsibility of your national postal carrier.
When your order ships from our warehouse, you will be provided with a tracking number within your confirmation email (if applicable). You may copy and paste your tracking number into the 17Track.net website to find any tracking information available for your package.
Will there be additional duties and taxes on my order once it is delivered?
Yes. Unfortunately, we are not in control of the tariffs and duties imposed on your order. Duties and taxes will NOT be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility.
What happens if I refuse the package?
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:
Original and return shipping charges
Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
How can I use the code WORLDWIDE to get free international shipping?
If your order subtotal is over $69, then you qualify for free Worlwide Shipping! To claim your free shipping, type "WORLDWIDE" into the coupon code box at checkout and select "Redeem." This offer cannot be combined with any other promotional offers, and must be applied at the time of checkout. You are responsible for any tariffs and duties placed on your order by customs officials. Some orders may be assigned additional shipping charges due to weight and size limitations. This offer only applies to standard shipping, which generally takes 14-29 business days. This offer may be cancelled at any time. Free international shipping is not valid to APO/FPO/DPO addresses.
Great News - Chinese-phone.com is responsible for missing, damaged, or packages lost in transit.