Customer Service

We are committed to providing best-in-class customer care through world class technology and response mechanisms. At Chinese-Phone.com you can expect nothing but the best in customer service. That’s how we work for you!

Good customer service is about managing the perceptions of your customers and giving them a positive experience of doing business with us. Our staff friendly and professionally and will provide you with the best customer experience ever, Try US!

Getting this right is vital for us. To create satisfied customers, we need to establish a relationship with them based on understanding your needs. So we will exceed your expectations at every turn.

Every business makes promises to its customers, whether tacit or implied. We Make sure we are delivering results. A good rule of thumb is to under-promise and over-deliver.

How do I pay for an order?

To pay for your order on Chines-Phone.com, follow the steps below:

  • Select the order and click the “Add to cart” button
  • Go to your “View your shopping cart” in the top right.
  • Login to your account
  • Choose your preferred payment method “PayPal” on the checkout page
  • Make the Payment.

How does Chines-Phone.com protect my payments?

Pay securely with your credit card without exposing your details. When paying online, your details are protected by PayPal with SSL encryption (the highest level of protection commercially available).

Your transactions are always secured by Chinese-Phone.com and PayPal:

How do I cancel an order?

You want to cancel your order? That’s really fine, please go to your account and send us a message via contact us form and provide us with the order number and full name, this way we will find your order and cancel it right away.

How do I track my order?

After we ship your order, a tracking number will appear. You can track your order on shipping company’s website with the tracking number provided in your account.
Log in to Chinese-Phone.com and see the tracking details in transaction.

Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 5 days you cannot get the tracking information of your order, please contact us for more information.

How do I make a refund request?

While most issues can be handled successfully through basicĀ open dialogue with the Our Customer Support, after all both parties greatly benefit from a favorable business relationship, sometimes certain situations must be escalated into more formal requests.

By contacting out customer care support, you can count on this that every case will come to conclusion towards the BUYER benefits.

An Open Customer Care Case is made if:

Goods are not received (confirming date varies by choosing different courier services) after we confirmed order has shipped.

Goods are not received in satisfactory condition:

By filling out the form provided in this process, buyers can explain the issue with the order and request an exchange, a partial refund, or in rare cases a full refund.

How do I Open a Customer Care Case?

You can open a Customer Care Case from the 6th days after we ship out your products up to the day the order is completed.

To begin the process, buyers need to sign in and click on “Contact Us” on the home page. This will bring the buyer to a Form to fill in. After we received the case we will handle it in good care and within 24 hours.

Why did my payment fail?

Since we offer secure payment via PayPal, you mostly will not have payment fail, if so please try contact PayPal to sort this out.

When will I receive my refund?

The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Chiese-Phone.com account. However, the refund will be depending on returning the item you received, after we will receive the item in his original package, we will provide full refund within 1-3 business days.

Refunds are issued based on the payment method used at the time of purchase. Because we offer PayPal Payments you will be refund directly to your PayPal Account and an email confirmation will be sent to you.

I am not satisfied with the product received. What can I do?

In that case, Chines-Phone.com Customer care take our job seriously, we have “no questions ask return policy”, you may return your item to us and we will provide full refund via PayPal.

I can’t track my order using the tracking number provided. What can I do?

If you can’t track your order using the tracking number provided:

  1. Please contact us to confirm they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact us, or you can use 17Track.net that provide tracking info from World Wide Shipping Provider.
  2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

How do I check my order status?

To check your order status, you can follow the below instructions:

  1. Sign in your account and go to My Orders
  2. Check your order status with your tracking info with 17Net

Coupon rules

  • Q: How do I get coupons?

A: You can get Chinese-Phone coupons by participating in various promotion programs sponsored by the site. We may sponsor various promotion programs and distribute threw our social network sites such as Facebook or Twitter, our business partners, etc.

Chinese-Phone coupons are only given out to single individuals registered to a single Chinese-Phone.com account. We reserves the right to reclaim coupons at any time.

  • Q: What type of items can I use my coupons on?

A: Coupons can be used on any regularly priced item on Chinese-Phone.com or if specify other on a specific item promotion. Generally speaking, coupons will have a minimum purchase requirement or item requirement. You may only use a coupon if the order amount exceeds the minimum purchase requirement.

  • Q: What other purposes can I use my coupons?

A: You can only use your coupons on Chinese-Phone orders.

  • Q: My coupon is about to expire. Can I extend the validity period?

A: The validity period of coupons cannot be extended; you should use the coupon before the expiration time.

  • Q: Can I exchange coupons for cash?

A: No. Coupons cannot be exchanged for cash.

  • Q: Can I give my coupon to someone else?

A: No. Coupons are non-transferable. Unless you have a friend who have account on Chinese-Phone.com.